Glossary

Relevo, as a platform bridging businesses and consumers, uses specialized terminology to describe its processes, systems, and goals. Below is a glossary of the most commonly used terms to help everyone better understand the mission and functionality of Relevo's reusable packaging solution.

Term	Meaning
Hardware	See Relevos.
Relevos	Relevo items, as in physical cups, bowls and other reusables.
Relevo ID	See Relevo User ID.
Relevo User ID	A 6-character long identifier of a user in our system.
Reuse ID	See Relevo User ID.
User	A registered guest at a partner location doing the actual borrowing and returning of Relevos.
Guest	A person at a partner location that might not be already registered in the Relevo System.
Partner	The entity with several locations that we send our items to and eventually pays invoices for transactions.
Customer	See Partner.
Location	A real world place where a Relevo Partner uses the Relevo system.
Restaurant	See Location.
Location ID	Internal database identifier for a location where the Relevo system is in use.
Point of Sale ID	See Location ID.
Partner Portal	See Partner Platform.
Partner Platform	Web platform where customers can log into and manage their locations, analytics, as well as assign and return items.
Relevo Partner Platform	See Partner Platform.
RPP	See Partner Platform.
Partner ID	ID for an integration with scoped access to different partners and locations.
API Token	See Partner Token.
Partner Token	A randomized password to authenticate yourself during API calls and authorize actions on behalf of scoped partners.
Admin Panel	Web platform where Relevo employees can log into to manage users, partners, locations, communication and items.
Admin Dashboard	See Admin Panel.
AP	See Admin Panel.
F&B Group	A collection of individual Food and Beverage locations summarized under a larger logical group.
Deposit	An amount of money to be paid in exchange for an item that you get back when you return the item.
Friend borrow	App feature to scan the QR code of an actively borrowed item of another user to take it into your own account.
Friend return	See Friend borrow.
Return Code	See Return Code Poster.
Return Code Poster	Usually a printed A4 sheet of paper with a QR code on it that must be scanned to initiate the return process in the user app.
Cycle	The process from activating a reusable item until it is returned and ready for reuse again.
Activation	Starting the reuse cycle of an item, usually through handing it out or scanning it.
Borrow	See Activation.
Borrowing period	The maximum allowed amount of time an item can stay activated.
Extension	User app feature to prolong the Borrowing period.
Climate fee	User fee for not returning an item to replace the item.
Category	Rough indication which type of item it is. Usually CUPS or BOWLS is accepted as values.
Meta Category	A more detailed description of the item category. This can for example be "800ml Bowl".

Relevo's mission is to make sustainability effortless for all parties involved—businesses, employees, and consumers. By understanding these terms, stakeholders can better navigate the platform’s features and contribute to reducing single-use plastic waste effectively. For further clarification or assistance, contact your Relevo customer success manager.