Two Factor Return

Relevo's Two Factor Return system combines ease of use for guests with enhanced security and accountability for businesses. This approach ensures that returned items are correctly processed while minimizing fraud or errors, making it ideal for locations seeking stricter return controls without increasing employee workload during peak hours.

Assigning Items

The process of giving out reusable Relevos remains unchanged and can follow any of Relevo's existing systems:

• Borrowing Items

• Partner Scan

• Web Shop & Delivery

Returning Items

Two Factor Return introduces an additional verification step to ensure accuracy:

1. Guest Returns:

   1. Relevo Users scan a Return Code Poster at the location and leave their items.

   2. Items are marked as "Pending" in the system, indicating they have been returned but not yet validated.

2. Second Scan by Customer:

   1. Within a set time period (e.g., same evening or within 24 hours), employees must scan the returned items using the Relevo Partner Platform.

   2. This second scan validates the return, clears the "Pending" status, and removes the item from the Relevo User's "Active Borrows" list in their app.

3. Unverified Returns:

   1. If the second scan is not completed within the customer's set time period (typically up to 5 days), the system assumes the Relevo User did not return the item properly, and a replacement fee is charged to the guest.

Strict mode

By default, Two Factor Return operates in Strict Mode, which blocks items in a "Pending" state from being borrowed again until they are validated through a second scan. This prevents fraud or misuse of Return Code Posters.

• Benefits of Strict Mode:

  • Ensures all returns are verified before items re-enter circulation.

  • Eliminates potential fraud or errors in the return process.

• Strict Mode OFF: For high-turnover locations where items are quickly cleaned and reused, Strict Mode can be disabled. In this mode, borrowing a "Pending" item is possible and automatically clears its status and assigns it to the new Relevo User.

Requirements

To implement Two Factor Return, businesses need:

• A QR Code Scanning Device (e.g., smartphone, tablet, or dedicated scanner).

• Access to the Relevo Partner Platform with internet connectivity.

• A clear process for performing second scans within the set time frame.

For setup support or guidance on improving your processes, contact your Relevo customer success manager.

Pros & Cons:

Pros:

• Eliminates fraud and lost items when using Strict Mode.

• Allows unsupervised guest returns with minimal effort.

• Flexible options to ease into stricter processes over time.

• Customizable settings for Strict Mode and second scan time periods.

Cons:

• Requires second scan for returned items within set time.

Two Factor Return strikes a balance between convenience and control, ensuring accurate returns while maintaining flexibility for high-traffic locations. By offering customizable settings like Strict Mode and second scan timelines, Relevo empowers businesses to tailor their return processes to their specific needs while promoting sustainability and accountability.