Returning Items

This section outlines the basic return process for Relevo items. While this is the most commonly used method, the system is highly customizable, allowing businesses to adapt parameters like borrowing duration or return processes to fit their needs.

Relevo Apps

Relevo provides multiple ways for users to interact with its system, ensuring flexibility and convenience:

• Native Apps: Available on Android and iOS.

• On the fly: Apple App Clips and Instant Apps.

• Web App: Accessible via any browser on the Web for users who prefer not to download an app.

Return Process

The return process is simple and user-driven, minimizing operational adjustments for businesses:

1. Initiating the Return:

   1. Relevo Users scan a Return Code Poster (Printed DIN A4 QR code hanged on-site) using their app.

   2. The app identifies items in the Relevo User's account that can be returned at that location.

2. Selecting Items:

   1. Users select the items they wish to return and confirm the process in the app.

3. Return Confirmation:

   1. The app generates a Return Confirmation Screen, which the user must show to an on-site employee.

   2. The Relevo User leaves the items in a designated area near the Return Code Poster.

4. Poster Options:

   1. Return Code Posters are available in various formats:

      1. Standard A4 posters (printed and/or displayed on-site).

      2. Customized, branded posters tailored to your business.

      3. Opening Hour Posters, which restrict returns to your location’s set hours (configured in the Relevo Partner Platform).

5. Security Tip:

   1. To prevent misuse of static QR codes, Relevo recommends deactivating and replacing Return Code Posters monthly.

Relevo App Return Confirmation

Advanced Return Options

For businesses seeking more control over returns or enhanced security, Relevo offers additional solutions:

• Partner Scan: Employees manage scanning during returns at the counter/pos.

• Two Factor Return: Adds a second verification step by an employee for stricter control (with optional Strict Mode).

Extending Borrowing Duration

While most users return items within the standard 14-day borrowing period, extensions are available:

• Borrowing periods can be extended by another 7 days via the full Relevo App.

• Requirements:

  • An active internet connection.

  • Valid payment details on file.

• Cost: A fee of €1 per 7-day extension applies and can be used repeatedly if needed.

This fee encourages timely returns while compensating for missed reuse opportunities during extended borrowing periods.

Relevo App Extend items

Individual Use-Cases

Beyond the basic return process, Relevo supports tailored scenarios to meet specific business needs:

• Partner Scan

• Web Shop & Delivery

• Digital Deposit

• Two Factor Return

These advanced options are detailed on a separate page, outlining their benefits and considerations. Relevo's goal is to make reusable item handling as effortless as possible for all parties involved. By offering a straightforward yet flexible return process, Relevo ensures that businesses can seamlessly integrate reusables into their operations while maintaining efficiency and sustainability. For more information or assistance with customization, contact your Relevo customer success manager.